Privacy Policy

1. Who we are

QFlow (“we”, “us”) provides real-time clinic queue management delivered over WhatsApp, operated at qflowlive.com. For any privacy question, contact support@qflowlive.com.

2. What we collect

• Clinic account data — clinic name, contact details, staff logins, billing information.
• Patient queue data — name, phone number, token number, appointment time, and queue status, entered by the clinic to run the queue.
• Message metadata — delivery status of WhatsApp notifications sent on the clinic's behalf.
• Technical data — basic logs (IP, browser type) needed to operate and secure the service.

3. How we use it

Solely to operate the service: sending token notifications, showing the live tracker, powering the AI assistant (answering token questions, reschedules, cancellations), billing, and support. We do not sell personal data or use patient data for advertising.

4. WhatsApp & third parties

Notifications are delivered through the WhatsApp Business Platform (Meta). Message content passes through Meta's infrastructure under their terms. We use trusted infrastructure providers (hosting, database) bound by data-processing obligations.

5. Retention & deletion

Queue data is retained for the clinic's operational and analytics needs and deleted on account closure or on request. Clinics may request export or deletion of their data at any time via support.

6. Security

Data is encrypted in transit (HTTPS/TLS), access is restricted to authorised personnel, and patient tracker links are unique and unguessable.

7. Your rights

Patients may ask the clinic, or us, to access or delete their data. We respond to verified requests within 30 days, subject to applicable law in India and the GCC.

8. Changes

We will post any changes to this policy on this page with an updated date.